Legal
Privacy policy.
Effective May 9, 2024
This Privacy Policy applies if you reside in the European Economic Area (EEA), Switzerland, UK or US.
At Solicitech Ltd we respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Data we collect from or about you when you use our website, applications, and services (collectively, “Services”).
This Privacy Policy applies only to Personal Data processed by Solicitech Ltd (trading as Lex HR) as a Data Controller for its own business operations.
It does not apply to personal data processed on behalf of customers through the Lex HR platform, including HR documents, employment records, investigation materials, or other customer-uploaded content.
Such data is processed by Lex HR solely as a Data Processor in accordance with customer instructions and the applicable customer agreement.
Solicitech Limited, with its registered office at 7 Granard Business Centre, Bunns Lane, Mill Hill, London NW7 2DQ, is the controller and is responsible for the processing of your Personal Data as described in this Privacy Policy.
We gather your personal data (“Personal Data”) as outlined below:
Personal information you provide: We collect the following Personal Data:
Customer-uploaded HR data and content processed on behalf of customers is excluded from this Privacy Policy and is governed by customer agreements.
Personal information we receive automatically from your use of the Services: When you visit, use, or interact with the Services, we receive the following information (“Technical Information”):
Personal Data from Other Sources: We also collect information from other sources, such as publicly available data on the internet which helps us develop our service models. Additionally, we receive data from trusted partners, including security partners who help us guard against fraud and other threats, and marketing vendors who provide information about potential business customers.
We may use Personal Data for the following purposes:
Aggregated or de-identified information: We process Personal Data into aggregated or de-identified forms to prevent it from identifying you, using this information to analyse our service effectiveness, enhance and add features, and conduct research. Occasionally, we may share or publish aggregated data, like user statistics, with third parties. This data is collected via our services, cookies, and other methods outlined in this Privacy Policy. We maintain and utilize this information in anonymous or de-identified form and will not attempt to re-identify it unless legally required.
Personal Data processed on behalf of customers through the Lex HR platform is not used to train public or third-party AI models and is processed solely to deliver the contracted service.
We may share your Personal Data under certain conditions:
We will keep your Personal Data only as long as necessary to provide you with our Service, or for other legitimate business needs such as resolving disputes, ensuring safety and security, or meeting legal requirements. The duration for which we retain Personal Data depends on several factors including:
You have certain legal rights regarding your Personal Data, including the ability to:
Additionally, you have rights to object to our data processing:
You can exercise some of these rights by submitting your request to support@lexhr.ai. Please be aware that these rights might be limited, for instance, if fulfilling your request would disclose Personal Data about another person, or if you ask us to delete data that we are legally required to keep or have compelling reasons to retain.
We are committed to addressing any concerns or questions you might have. If there are any unresolved complaints after contacting us or our Data Protection Officer, you may contact the UK Information Commissioner.
Note on accuracy: Lex HR generates responses based on predicting likely word sequences from user requests, which may not always be factually accurate. Do not rely solely on the factual accuracy of outputs from our models. If you find inaccuracies in the Lex HR output about you and wish for a correction, you can request it at support@lexhr.ai. However, due to the technical nature of our models, we might not always be able to correct every inaccuracy. In such cases, you may ask for your Personal Data to be removed from Lex HR.
Lex HR does not train or fine-tune AI models using personal data.
Lex HR uses a retrieval-augmented generation (RAG) approach, where responses are generated by referencing a curated knowledge base rather than by training models on user or third-party data.
Our Services are not directed to, or intended for, children under 18. We do not knowingly collect Personal Data from children under 18. If you have reason to believe that a child under 18 has provided Personal Data to Solicitech Ltd through the Services, please email us at support@lexhr.ai. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. By using the Services, you represent that you are at least 18 years old.
When we process your Personal Data for the purposes described above, we rely on the following legal bases:
| Purpose of processing | Type of Personal Data processed, depending on the processing activity: | Legal basis, depending on the process activity: |
|---|---|---|
| To provide and maintain our Services |
| Where necessary to perform a contract with you, such as processing a user's prompts to provide a response. |
| To improve and develop our Services and new features and conduct research |
| Where necessary for our legitimate interests and those of third parties and broader society, including in developing, improving, or promoting our Services, such as when we train and improve our models. |
| To communicate with you, including to send you information or marketing about our Services and events |
| Where necessary to perform a contract with you, such as processing your contact information to send you a technical announcement about the Services. Your consent when we ask for it to process your Personal Data for a specific purpose that we communicate to you, such as processing your contact information to send you certain forms of marketing communications. |
| To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our systems and Services |
| Where necessary to comply with a legal obligation. Where we are not under a specific legal obligation, where necessary for our legitimate interests and those of third parties, including in protecting our Services from abuse, fraud, or security risks, such as processing data from security partners to protect against fraud, abuse and security threats in our Services. |
| To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, us, our affiliates, or any third party |
| Where necessary to comply with a legal obligation, such as retaining transaction information to comply with record-keeping obligations. Where we are not under a specific legal obligation, where necessary for our legitimate interests and those of third parties and broader society, including in protecting our or our affiliates', users', or third parties' rights, safety, and property, such as analysing log data to identify fraud and abuse in our Services. |
Personal Data processed by Solicitech Ltd as a Data Controller for its own business operations may, in limited circumstances, be processed by trusted service providers operating in other jurisdictions. Where this occurs, appropriate safeguards are implemented to ensure compliance with applicable data protection laws, including the use of approved transfer mechanisms where required.
Customer HR data and other personal data processed by Lex HR on behalf of customers is hosted and processed within the United Kingdom and is not routinely transferred outside the UK.
Any third-party involvement in service delivery is subject to appropriate contractual, security, and data protection controls.
We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.
For any further assistance please contact us at support@lexhr.ai
PLEASE READ THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICE.
Section 24 of these Terms contains an arbitration agreement and class action waiver that apply to all claims brought against Solicitech. Please read them carefully.
Welcome! Thanks for using the Lex HR website (“Service”). The Service is provided by Solicitech Limited ("Solicitech"), with a mailing address located at 6421 S Airport Rd, Peoria, IL 61607, United States. By using our Service, you agree to these terms and conditions (“Terms”). Please read them carefully. Our goal is to level the playing field and make legal help accessible to the most vulnerable in society. At any time, Solicitech may change these Terms by updating this posting, or emailing you at the email address you provided. You should visit this posting to review these Terms from time to time. In these Terms, references to Solicitech include its parents, affiliates, directors and employees.
The Service is available to anyone who is eighteen (18) years of age and older, has a valid email address, a valid credit card, and has enrolled in the Service at lexhr.ai. We reserve the right to refuse access to the Service or cancel your account at any time for any reason.
Solicitech provides a platform for legal information and self-help. The information provided by Solicitech along with the content on our website related to legal matters ("Legal Information") is provided for your personal use and does not constitute advice. We do not review any information you provide us for legal accuracy or sufficiency, draw legal conclusions, provide opinions about your selection of forms, or apply the law to the facts of your situation.
If you need advice for a specific problem, you should consult with a licensed attorney. As Solicitech is not a law firm, please note that any communications between you and Solicitech is not protected under the attorney-client privilege doctrine.
When you create an account for the Service (“Solicitech Account”), you agree that you will not use a username or email address for your Solicitech Account or a Linked Account that belongs to someone else, impersonates someone else, violates another’s intellectual property rights, or is offensive in Solicitech’ discretion. You agree to provide true, current and complete registration information about yourself, and to update this information promptly when it changes or upon our request.
You represent that your Linked Account belongs to you, and you are permitted to link to it.
You are responsible for maintaining the security of your Solicitech Account and are responsible for all activities that occur under your Solicitech Account and Linked Account, whether or not you authorized the activity. You will immediately notify us of any unauthorized use of your Solicitech Account or other breach of security.
You cannot sell, transfer, or assign your Solicitech Account to someone else without our express written consent.
You represent that any dispute or request submitted is an authentic problem you are having. You are responsible for any damages to Solicitech or others from disputes with fake or inauthentic information, or from reselling our services. Specifically, you must have a good faith basis for believing any piece of information or personal detail you provide to Solicitech. You may not use any part of our website or intellectual property if you have been notified that you are not permitted to do so ("Ban Notification"). You may receive a Ban Notification through an automated Solicitech system, by email to the address on file (from support@lexhr.ai) or from a message from a Solicitech employee.
Our use of your Solicitech Account, Linked Account, and all data and personal information contained therein is governed by our Privacy Policy.
You may terminate your Solicitech Account at any time by emailing support@lexhr.ai from the email that you used to initially sign up. We may suspend your Solicitech Account or terminate the Service if you violate any of these Terms.
You may contact Customer Service using the contact information on our Site. The provision of customer support is not required or guaranteed, and is provided at Solicitech’s sole discretion.
Your use of the Service is subject to all applicable federal, state and local laws and regulations. Unauthorized use of the Service is prohibited, and violators can be prosecuted under federal and state laws. Virginia law and Federal law will govern the interpretation and enforcement of these Terms.
The information contained at the Site and provided as part of the Service, including all text and images (other than certain images of third parties) and their arrangement, are copyright Solicitech Ltd. Lex HR and its logo are trademarks of Solicitech. All other trademarks are property of Solicitech unless otherwise designated or clearly implied herein as belonging to third parties. Except as stated in the next paragraph, nothing at the Site or in the Service shall be construed as granting by implication, estoppel, or otherwise any license or right under any patent, trademark, copyright or proprietary rights of Solicitech or of any third party.
You are authorized by Solicitech to use the Service as described in these Terms solely for your personal, non-commercial use. The information and materials provided through the Service may not otherwise be copied, transmitted, displayed, distributed, downloaded, licensed, modified, published, posted, reproduced, used, sold, transmitted, used to create a derivative work or otherwise used for commercial or public purposes without Solicitech’ prior written consent.
The Service materials may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Certain images and information are the copyright or trademark of third parties and any use is subject to the terms and conditions of such third parties.
We respond to notices of alleged copyright infringement pursuant to the Digital Millennium Copyright Act. If you believe someone is violating your copyright on our Site, you can notify us following the instructions in our Legal section.
THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
The Service may include technical or typographical inaccuracies and errors. Solicitech assumes no liability for any errors or omissions in the information contained in the Service and expressly disclaims any responsibility to update this information.
IN NO EVENT SHALL Solicitech BE LIABLE FOR ANY PUNITIVE, SPECIAL, DIRECT, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT AND TORT ACTIONS (INCLUDING LIBEL), ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING OR DISPLAY OF, OR THE INTERACTION OR ANY OTHER FORM OF COMMUNICATION WITH, THE SERVICE AND THE INFORMATION CONTAINED AT THE SITE (INCLUDING VIA COMPUTER VIRUSES OR ANY OTHER FORM OF SOFTWARE).
You agree to indemnify, defend, and hold harmless Solicitech from and against any and all losses and threatened losses arising from, in connection with, or based on allegations whenever made of, any of the following: your breach of these Terms, your use of the Service, any claim that your use of the Service violates any applicable law, or any claim arising out of your negligent acts or omissions. This obligation will survive any termination of these terms or your Solicitech Account. You will cooperate fully as reasonably required in defense of any claim identified under this section. You acknowledge that damages from improper use of the Service may be irreparable; therefore, Solicitech is entitled to seek equitable relief in addition to all other remedies. Solicitech reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.
Some of the Web sites listed as links herein are not under the control of Solicitech, but rather are exclusively controlled by third parties. Accordingly, Solicitech makes no representations whatsoever concerning such Web sites. Although Solicitech may provide a link to a third party, such a link is not an authorization, endorsement, sponsorship or affiliation by Solicitech with respect to such Web site, its owners or its providers. Solicitech is providing these links only as a convenience to you. Solicitech has not tested any information, products or software found on such Web sites and therefore cannot make any representations whatsoever with respect thereto. It is up to you to take precautions to ensure that whatever you select is free of such items as viruses, worms, trojan horses and other items of a destructive nature.
IN NO EVENT WILL SOLICITECH BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF ANY HYPERLINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any comments or materials sent to Solicitech or posted on the Site, including feedback data, such as questions, comments, suggestions or the like regarding the content of any such documents (collectively "Feedback"), shall be deemed to be the property of Solicitech. Solicitech’ use of the Feedback will be in compliance with our Privacy Policy, which is set forth on the Site, and applicable laws. Solicitech shall have no additional obligations with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation. Further, Solicitech shall be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such Feedback.
Solicitech reserves the right to seek all remedies available at law and in equity for violations of these Terms, including the right to block access from a particular Internet address to the Site. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS Solicitech FROM ANY LIABILITY, LOSS, CLAIM AND EXPENSE, INCLUDING ATTORNEY’S FEES, RELATED TO YOUR VIOLATION OF THESE TERMS OR YOUR USE OF THE SERVICE AND INFORMATION PROVIDED AT THE SITE.
If there is any inconsistency between these Terms and any additional terms we may add, the additional terms will prevail. These terms govern the relationship between Solicitech and you. They do not create any third-party beneficiary rights. If you do not comply with these Terms and we do not take action immediately, this does not mean we are forfeiting any rights that we may have. We may still take action in the future. If any particular term is not enforceable, this will not affect any other Terms.
Solicitech may offer Services to be paid for on a recurring basis (“Subscription Services”) or on an as-used basis (“A La Carte Services” and, together with the Subscription Services, “Paid Services”). Solicitech has the right to change, delete, discontinue or impose conditions on Paid Services or any feature or aspect of a Paid Service. Subscription Services may subject you to recurring fees and/or terms. By signing up for a Subscription Service, including after any free trial period, you agree to pay us the subscription fee and any applicable taxes as set forth in your Solicitech Account settings or as otherwise agreed in writing (“Subscription Fee”). If you sign up for Subscription Services for a period (“Initial Period”), then the terms will be automatically renewed for additional periods of the same duration as the Initial Period at our then-current fee for such Subscription Services. In order to avoid automatic renewal, you must cancel your Subscription Services at least 2 calendar days (48 hours) prior to the automatic renewal date. You may cancel Paid Services online in account settings.
19.1 Application. This Arbitration Agreement only applies to you if your country of residence or establishment is the United States. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Solicitech in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 19 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.
19.2 Overview of Dispute Resolution Process. Solicitech is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom this Section 19 applies: (1) an informal negotiation directly with Solicitech’s customer service team (described in paragraph 19.3, below), and if necessary (2) a binding arbitration administered by the American Arbitration Association (“AAA”). You and Solicitech each retain the right to seek resolution of the dispute in small claims court as an alternative to arbitration.
19.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. At least 15 days prior to initiating an arbitration, you and Solicitech each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. You must send your notice of dispute to Solicitech by mailing it to Solicitech’s agent for service, located at 6421 S Airport Rd, Peoria, IL 61607, United States. Solicitech will send its notice of dispute to the address associated with your Solicitech account. A notice of dispute must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 15-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.adr.org) with the AAA and providing a copy to the other party as specified in the AAA Rules (available at www.adr.org).
19.4 Agreement to Arbitrate. You and Solicitech mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Solicitech Platform, or any Content (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Solicitech agree that the arbitrator will decide that issue.
19.5 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this provision. The arbitration will be administered by the arbitrator in accordance with the Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules“) then in effect, except as modified here. The AAA Rules are available at www.adr.org. In order to initiate arbitration, a completed written demand (available at www.adr.org) must be filed with the AAA and provided to the other party, as specified in the AAA rules.
19.6 Modification to AAA Rules - Arbitration Hearing/Location. In order to make the arbitration most convenient to you, Solicitech agrees that any required arbitration hearing may be conducted, at your option: (a) in the U.S. county where you reside; (b) in San Francisco County; (c) via phone or video conference.
19.7 Modification of AAA Rules - Attorney’s Fees and Costs. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.
19.8 Arbitrator’s Decision. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.
19.9 Jury Trial Waiver. You and Solicitech acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.
19.10 No Class Actions or Representative Proceedings. You and Solicitech acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.
19.11 Severability. Except as provided in Section 19.10, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.
19.12 Changes to Agreement to Arbitrate. If Solicitech changes this Section19 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject that change by sending us written notice to 6421 S Airport Rd, Peoria, IL 61607, United States, within 30 days of the date the change is effective. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Solicitech (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Solicitech.
19.13 Survival. This section will survive any termination of these Terms and will continue to apply even if you stop using the Solicitech Platform or terminate your Solicitech account.